Author Archives: Jim Barry

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About Jim Barry

Jim Barry is the primary marketing strategist for Bevelwise and has been working in the Internet through web development and marketing since 1995.

How Much Value Does Social Media Really Have?

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Many clients and conversations we have with marketers ask us: Is social media worth any investment? The answer is yes, but maybe not from every channel that’s available.  Just make sure you set up measurement data points, implement tracking tags from Google Analytics (or some other program), and post relevant content to your audience(s) and not just “clutter.”

You also have to look at what you deem as having value to your organization. If you see your audience, followers, comments, “retweets” are growing, and your Facebook, Twitter, Google+, Pinterest, YouTube/Vimeo, Linkedin and Instagram are all growing in numbers and in some cases driving people to your website, then it’s valuable and driving awareness. More than likely, you will find a few of them are not worth any direct time investment.
social media marketing
True, social media doesn’t allow you to measure it as closely as other Internet marketing pieces such as banner ads, Pay-Per-Click, or email marketing, but you can track direct leads and/or sales from each social media medium you use – if that is what you need to make sure the time, money, effort you spend on it is worth it.  One key piece…don’t be lazy.  Don’t just use a feeder system (like Tweetdeck or Hootsuite) that cuts off posts or uses hashtags where it’s not appropriate. Dedicated users will know you did not intend that message for that medium and it can lose some impact.

You also have to find what works for your organization – every business is different based on size, geography, client demographics, etc. You need to watch the data and optimize for what works specifically for your business.  We can tell you – just a bunch of self-promotion is NOT going to generate social media strategy that will maximize the efforts you are putting into it and there is no “cookie cutter” solution that will maximize results.

Social media also allows people to use the Internet on their terms.  They may never leave Pinterest or Facebook until they are ready to transact.  If you aren’t there in that space, you could be missing 10-20% of your desired audience that didn’t know about you because you weren’t there and part of “their conversation.” If you could get 10% more sales from having a solid strategy here, that could be a lot of growth – but it won’t happen overnight.

The ultimate goal is to get a post in front of thousands through their networks – through the use of tagging, timely posts, and community/industry cross promotion. Marketing is the sum of all parts and the number of touch-points – something known as frequency – the number of times someone has to be exposed to something before they are willing to take an action.  Through social media, you can increase those touch-points and be in front of them more often, which helps speed up the frequency time-period until an action will occur.

With an agency/resource who can monitor and report on social media for you (and also bring some creativity to your strategy), it can be the most effective $500-$1,500 a month (local-to-national type budgets) you spend out of your marketing budget and go a heck of a lot further than any advertising dollar could with reach.  Just make sure you give it a few months and your resource for this is showing you the data and how it is moving in the right direction on the way there.  Happy posting…

Making Social Media More Valuable for Your Business

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So you have dabbled in this. You get some people to follow you. How do you know if it is worth your time and really, what can you do to maximize what kind of web traffic you get from these mediums?

What if you changed your website experience based on how the visitor found you? The data is there to do this, you just need to interpret it and adjust accordingly. Set up correctly, you would be able to profile how your Facebook, Twitter, Linked-In, YouTube/Vimeo, Google+, Pinterest, and Blog readers all use your site and based on looking at your traffic’s referring source. You can then change the experience, path, content, etc that they have to maximize your conversions and exposure by utilizing what that data tells you.

Social Media 2.0 & Web 3.0

This is Social Media 2.0. This is web 3.0. Create a unique experience for every web visitor based on how they got to your site. Combine the social media elements listed above with Search Engine and Content related marketing – you have groups of keywords within a segment to promote something – based on keyword you could adjust what they see and the content they would get – changing their “path”. If they were from Organic search results – same thing – we all know that paid traffic typically differs 25-35% in what they do versus unpaid traffic – create specific content based on those patterns.

Every person, every way, every avenue and it allows them to use the web the way they want while still allowing you to reach them. Will every person do the exact same thing that visits from Facebook – no, but if you study the analytics, traffic patterns , implement goals, and adjust based on history – over time you will be able to predict relatively accurately what 70% of them do and improve their experience with your Brand and site.

5 Things About Using Social

You also need to realize the following things about social media:Social Networking by Device statistics

1. It might not work for you - not everyone gets the value they need out of it for the investment they make. Just make sure you give it a good try and analyze before making any decisions.

2. People access from Mobile devices most often - so everything should be mobile optimized and easy to consume – especially if you have a global reach.

3. The bulk of social media time is spent on Facebook, - with newcomer Pinterest climbing rapidly. It should be treated as the dominate force it is for any consumer related marketing efforts. B2B marketing should have more of a mix – but the referring traffic reports and analysis will tell you what you need to know and where to best spend your time.

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Website Landing Page Optimization Based on Traffic Source

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Just reading through a Marketing Sherpa report on Landing Page Optimization and I thought I would share a few thoughts. They typically look at it from three types of landing pages; E-Commerce, Incentivized Leads, and Direct Lead Generation. These are, after all, the reasons you are out there with internet marketing campaigns – to drive leads and sales.

With the tools available (Google Analytics is perfect and FREE), you should spend some time figuring out who converts the best on your site from what medium of advertising. You also need to look at assigning a lead “quality score” in order to balance quantity and quality. Paid media, customers, e-mail blasts, social media referrals, and general organic traffic all do different things when they get to your website and you should be looking at the data to tell you what you need to do based on the source.

Which takes me to some work we did a few months ago for a big automaker here in Michigan. They created a comparison site for their brand site and wanted to know how it was working.  We helped them understand all the ways they could measure their traffic patterns and usage so they could make changes to improve performance based on EACH way someone got to that site – paid, social, Brand site, mobile, etc. for the next model year. This is extremely important to look at in order to make sure you are maximizing your opportunity with each and every visitor to your site based on how they get to you and what they do once there.

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What exactly is a bad website & how do you fix it?

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On my way into work this morning, I passed a local computer repair shop and they have one of those messaging signs. This one said “we fix bad websites”.  Obviously that got my attention, but I am always on the lookout for such things as a marketing executive.  It did however get me to thinking, “what exactly is a ‘bad’ website?”

Is a bad website something that looks like it was built in 2001?  Is a bad website something that is so overwhelming with content that you “click off” the moment you get there because you don’t know where to start?  Is a bad website something that drives you no traffic on its own?  Is a bad website something that nobody can find unless they search for your company name?  Is a bad website something that makes you click 4 times before you get to what you want?  Is it when you go to visit examples of their work and they look old or in some cases you can’t FIND the references they give as “testimonials or case studies”?  Just what does a “bad website” mean and look like?

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Should your business try Groupon, Living Social, & Google Offers?

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Looks like the online promotions space is thriving. More and more special offers sites are being created. Google even went and developed their Google Offers product after they failed to buy Groupon for $6 Billion – that’s right $6 Billion. So there must be some value in these promotional tools right? Otherwise businesses would stop using them and Living Social sure has a large advertising budget for themselves.

Let’s look at Groupon.  So if you have a $50 product/service, that you sell for $25 – (it has to be a 50% discount so it is a “good deal” to get approved) and then you get 60% of the $25 and Groupon keeps 40% of the $25.  You are really selling a $50 product for $15 because of the discount and the Groupon percentage – but they are opening relationships for you – and for the most part giving you an opportunity for customer relationship.  So is a $35 acquisition cost on a $50 product/service worth it?  Only you can answer that, but you should run the numbers.  Based on that, I can tell you, it is going to perform close to what it would cost you with advertising dollars spent at that level (but you can optimize for performance over time with advertising).

You will have some instantaneous Branding and recognition, not to mention customer traffic over the 6 months the Groupon/Living Social is valid.  You will always have some existing clientele who will always buy this so it doesn’t reach only new people – unless you are just opening your doors in the market.  This is unbeatable for the new business.

However, I have yet to see a second offer from the same business so you only get to use this once – so pick your timing – if you are not a new business try to use it to boost a slower period and make sure you can handle the demand during the 6 months without losing your shirt.

There is also the FREE money aspect of this.  Like any rebate that is offered, you get a % that don’t use it. So if we use the first example again, you got $15 off each sale and that 25-30% don’t end up using it, that is FREE money for you to keep, which doesn’t hurt and softens the blow – but then you don’t get that all important “new” customer relationship either so it is kind of a double edge sword.

Here is a great case study.  We had a client use Groupon in December 2010 – a single location Hot Yoga Studio as part of launching their business and they sold almost 700 at $39 a pop.  That is incredible for a small business that is just getting going.  Now, it gave them some cash in the door and created some relationships.  They considered it a huge success.

My take, if you are opening a new business or want to launch a new product or want some quick cash – put an unbelievable offer out there through one of these and you should get some traction. Also learn from one before you try to do another – Set up some tracking on your website that sees what these people do that come to your website via this campaign and track their habits.

Be prepared to use it as a loss leader to get access to new customers and get “legs” underneath your new product or location. Also make sure your ongoing marketing turns those new relationships into repeat customers so you can make some money back and it creates success for the long term. That might take a second promo for them for another visit – but you don’t have to give Groupon their 40% this time.

Let us know if you have had success with one of these services – please give location and product/service sold and if it has been successful in generating repeat business.

Analyzing your audience’s web habits to improve website performance

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How much actionable information do you have about your web visitors? Can you predict their wants, goals, needs and behavior? Are you using analytic data to improve website performance? Do you utilize any re-targeting, ad networks, Search Engine Marketing (PPC and Display) and social media to be collecting data across multiple external sites and clickstreams? If so, the potential to deliver targeted content and offers based on their previous behavior and referring traffic source is possible.

You can construct detailed matrix that serve up content based on the family of sites they have visited and the predicted traits and interests that visitors to those sites demonstrate. However, if the first known point of contact with your visitors is their arrival at your site, then predicting their targeted area of interest is a much more tricky proposition, unless you study your own analytics and data (Sitecore, Webtrends, Quantcast, Google Analytics, etc) to come up with them and improve website performance.

Do you perform any A/B testing of two broader offers or content paths on your enterprise level site visitors and see which performs better (ie they look at more pages or end up as a conversion more often).  That is a good place to start, but more organizations have never consider split testing their own website. Doing this would ensure no audience gets excluded or misdirected–and it requires less historical data to drive the offer but allows you to profile how each “path” behaves.

Coming from purchased media like PPC or Facebook, can also shed light into keywords that have “special” needs to be effective, landing pages that get them to take desired actions and demographic profiles of who is visiting based on reporting. Again, this allows you the create a profile on each type of visitor and adjust the “path” accordingly – which will improve website performance .

You tie all of this data together to make the necessary changes to your website and content, navigation paths to drive more usability, click patterns, desired “conversions” that you have established for your website and/or campaigns.  Interpreting data is extremely important to ongoing web success – find a resource to work with that understands this to help set benchmarks and foundational strategy and it will help educate yourself and give you insights to things you could use across all mediums with your marketing and advertising.

Social Media Strategy – trigger interaction & response

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You do not have to be consumer oriented company to be able to use social media to advance your Brand, thoughts, products, and engagement with your audience. There are plenty of people professionally that look for helpful information for their jobs and will share valuable information with their peers when they find it. It some cases, it is even “cool” to be the first to find a great deal or share relevant information for others.

In the B2B world, you can also help aggregate content for your customers, clients, and prospects, by being a filter for them. You can share relevant information with them that has already “passed” your approval or relevance rating. This becomes almost like a value added service for them. They turn to you, a trusted resource first, before they go hunting on the Internet. You want them to say – “if they haven’t said anything about it yet, then I probably don’t need to pay attention to it yet.” And any savvy Internet person can tell you that just because it comes up “first” on Google, doesn’t make it accurate or right.

If you can get your people to interact with you, you can get valuable information about their habits, wants, desires, and interests. If you can get them to follow you or be involved, you can help your message get in front of thousands with a single click or post because it will not only reach your direct followers, but also post to their network of people because they are following you.

You can choose to have different message via each social medium (Facebook, Twitter, LinkedIn, YouTube, Flickr, etc), or choose to broadcast your message, which will allow your audience to follow you via the medium they like to use the most and you still get your message out to the masses without requiring them to visitor you website. That is power and potentially all from a single article or click.

If you don’t know where to start or what you should be doing we have several tools on our website to help and we have created an great tool for measuring social media success and value of social media efforts to your organization. This will help you determine which social media efforts should be continued by your organization and give you some ways to help measure return-on-investment.

Social Media allows you to listen like never before & respond appropriately

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Social Media has made it easier than ever for consumers and business people to get their opinions heard and get them into circulation faster than ever before. It also creates challenges – like should you listen? or what should you respond or how do you get quality responses and exposure?

You have all heard the phrase that the “squeakiest wheel gets the grease”. These are the people who will be everywhere just posting about their experience – especially if it was not a good one. Does that make them less credible? If they are an active poster and only have “complaining” on their mind, they are already less credible and you cannot be worried about everything they say. You should also look to see if they have people agreeing, “liking”, or responding to their posts. If they do, then you have to take action.

If something positive happens, respond and ask for more by more people. If something negative happens, address it and find a way to take care of it – then ask them to post (or update the previous post) after you fix the problem about how you took care of it. Actually have your customer service people ask if you can share their experience with they solve or problem or get a rave from an interaction – it will go a long way to helping you have an unlimited supply of content to use for your blog, Facebook, or social media channels.

Build your brand around building your community of followers and dialogs – the ones utilizing social media are most likely to share experiences and they will be most likely to share – giving you further reach through their network and you definitely want them on your side.

Seven Steps for Social Media Strategy Integration for your Company

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I love this article from last summer about the 52 questions to ask when hiring a social media company. This article is spot on if you are serious about Social Media. It goes way in depth in some cases, especially for Small-to-Medium enterprises, but it does a good job in helping you determine what you should be asking a potential partner.

After talking to, working with and pitching dozens of companies and organizations on the principles of social media and why it works for more than just Business-to-Consumer Brands, I have realized that it is a much bigger commitment than just “another marketing or advertising campaign” of sorts.

Here is what you need to do to make sure your social media efforts get the Return-On-Investment (ROI) they could and also why playing around doesn’t really drive effective social media. All of these things really depend on who has what responsibilities within your organization and how it is structured but most are applicable in the larger, national and even global size companies. Even smaller organizations can take away some value as well.

First - Your various business units or divisions and partners should be all be looped in and asked if they participate in social media and how. They should all be informed somehow of what you are doing and why even potentially consulted on how they could improve their social media initiatives so you can have some Brand continuity across all of your channels.

Second - You need to look at your audience structure. Don’t be thinking that a “catch all” corporate Facebook page or blog is enough. People are smarter than that. Speak specifically to them, with content that is what they want – be specific in touching all your audience with content and experiences they can relate to. Don’t make it a “news” page. If you are updating them with content they don’t care about half of the time, they will start to ignore it ALL of the time and that is bad. If you have the resources and a large enough market share, you could consider “several” Blogs(or add filters when they follow so they can select what information they want) and multiple Facebook pages for segments that are big enough to warrant them and truly create a dialog/interaction with a specific customer base.

Third - You have to have some buy-in at the C-level. They should be involved in whats going on and even use them to help aggregate industry news, company news, white papers, blog postings, etc. It is important to help them buy into goals that established and measurement of success – in effect the ROI you want. This might also help you navigate any potential objections from “legal”. Speaking of legal, if you do use a third party source, make sure they can work with someone like Bevelwise to ensure no proverbial “lines” get crossed and they feel like you could get into any “trouble” resulting in ligitgation.

Fourth - offer out incentives of some sort to employees to touch customers (sales, customer service, customer care/support, etc) to help feed you good stories, testimonials, content, and things that make good social media posts. Anyone who touches a client could help generate content and drive the initiatives further – A customer service person that asks “are you following us on Facebook yet – we have specials we run for those fans on occasion” can go a long way to helping build your presence. These people can also get you content for posting MUCH faster and more often than most.

Fifth - all of your web resources, teams, should know what is going on and why. They don’t have to “agree” with it always, but aligning what is happening with the website (SEO/Content) resources, all of your marketing/advertising campaigns (email, online, offline, direct mail, etc) and initiatives and your PR team will help feed you more content and help the “big picture” work together. After all, if you are putting effort in, you want to maximize each effort.

Sixth - If you are big enough, try to find a champion from each internal department, especially those that touch customers, so they can farm for content, feedback and other things you can share through your social media channels. They can work with your social media agency or potentially be trained on making posts – You want to make sure you are feeding the content to touch all of your vertical markets, products, services, audiences etc-especially if you have the resources or need for content specific social media. Internal folks live and breathe your strategy 24/7 – they can be VERY beneficial to an outside resource because of that.

Finally - if you are choosing a partner to help, choose a partner that has understanding across all marketing mediums, but with a specialty in the online channels like Search Engine Optimization (SEO), website usability, online marketing – (banners/PPC, e-mail marketing, and especially analytics. That should mean they know how to set up goals and measure results across the many different channels and mediums that are being used for your overall advertising strategy.

We welcome your social media strategy questions.

What are your company’s value propositions and differentiators?

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Just re-reading a great article from Jeffrey Gitomer in the local business journal. It resonated with me because we preach this to all of our clients when talking strategy for their marketing and sales efforts. Everyone needs to know their value propositions & differentiators because if you don’t then you are just another product or service that you will market as a “commodity”. A better question is do you know what your value proposition is?

Everybody has their set of products and/or services. Most have spent some time coming up with “differentiators” so they can tell why they are different. But true value combines what the client or prospect perceives to be in favor of them combined with what you perceive is in favor of them – hence the value proposition.

Are your Brand and marketing strategy reaching beyond the product or service itself to a relationship with your clients? Where are the areas where the most value you provide is perceived by your clients? Whether you consult Fortune 500 clients or sell shoes, you need to craft, create, and control the perception of value your product or service. Social media is exploding because it helps create this value and gives businesses more access to each customer relationship and therefore the ability add more value and integrate themselves with a client. In the case of services, your presence out in the web channels can add to building trust, in the case of shoes – how many people they can see are talking about them will add “perceived value” to your shoe or Brand of shoes.

Perceived value can also far outweigh the actual price paid. That value can actually help justify the price in a client’s mind. Everything you do needs to drive the prospect/customer to perceive value and the value you give provide to them. Price objections are typically more about them not perceiving enough value – it also you just need to change their perception and your content, messaging, and social media strategy can all help you change that perception.

Work on developing these propositions and you will see your revenue grow. Here are some helpful marketing toolsto help you craft your marketing and web strategies.