Tag Archives: Facebook

Is Linkedin Right for Your Business?

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A common misconception on the business side of social media is that companies should take on all the different type of social media profiles to have a wide swath of social presence, pervading all parts of the social Web.

Don’t get me wrong, I’m definitely an advocate for a big social presence, but there are limitations. Many businesses don’t need to be on Linkedin. There, I said it. Now, gather around and I’ll tell you why.

With most social media, the effort and time you put into it is indicative of the results you will inevitably see from it. However, with Linkedin, the effort and level of results does not stop with the person posting on the company profile, it’s the whole team effort of the employees that make your presence there a valid tool or a complete waste of resources. That’s what sets it apart.

If you want your company to be involved on Linkedin, not merely as a passive content distributor, your employees need to be engaged on the site. This is especially crucial if your company is B2B, but salespeople and most employees of any company on the site should be versed in Linkedin and be using it on a daily basis, acting as advocates for their company by sharing company updates, engaging in group discussions, etc.

Not only is it a fantastic networking resource, but Linkedin can also be a place to share newsworthy company updates. I think of it an extension of your company’s ‘newsroom’ where you can funnel PR updates, product launches, management transitions, employment opportunities, etc, giving them a wider audience than their usual static reach of the News section of your site and press releases most people will never read.

However, it should by no means be seen as a content dumping ground from the posts you are broadcasting on other social networks. That post you just made about spring cleaning tips is perfectly fine for Facebook, Google+ and Twitter, but is most likely not appropriate for Linkedin. This can go both ways, as the industry jargon-filled report you just posted to start a discussion on Linkedin may fall flat with your Facebook fans as the audience may be completely different: employees and industry peers vs. consumers.

Oftentimes, people who are encapsulated on a daily basis with their industry and company have a distorted view of what is important and interesting to them and what is actually interesting or social-friendly and appropriate for social media. Not every move your company makes should be broadcasted on social media, but Linkedin is a more appropriate arena than most for company updates.

To reiterate my main point from earlier, Linkedin success goes beyond company profile updates sharing your latest blog post. To truly benefit from this unique site, your employees need to be active on it, sharing and conversing: building relationships.

To benefit from Linkedin, your company needs to do the following:

- Post regularly about company updates, industry news, etc.

- Completely fill out and optimize your company’s profile with products/services, design elements and more.

- Employees connect with your company profile and utilize the site to network, recruit, engage in industry discussions, etc.

Social Media Marketing

Remember, don’t feel like your company has to spread itself too thin throughout all the different social media sites. Excel at a few, and forget the rest, rather than weigh yourself down in mediocrity with a pervasive and overwhelming, but ultimately milquetoast presence.

How are people in your industry using this powerful networking tool? Tell us in the comments below.

Facebook Introduces Graph Search: Social Discovery’s New Frontier

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Facebook has always emphasized the importance of the quality of your followers, versus playing the pure numbers game with your fan-count. With its latest feature, Graph Search, this is more true now than ever before.

The upgrade in Facebook’s search, which was notorious for its face-palm-inducing qualities in the past, will now allow you to scour Facebook for people, places and things – from not only your personal social network of Facebook friends, but the entire site, depending of course on the geo-modifiers and your search’s wording. Thanks to its partnership with Bing, Facebook search can also serve up results that expand past the limitations of the social site’s information.

Facebook’s business model is built teetering on top of all the personal information we willingly submit into its network, making it, in theory, a fantastic engine for personalized advertising, and personalized business recommendations. Graph Search is a sign that the site is moving further in the footsteps of Google, with a more search savvy, business recommendation direction, bad news for sites like Yelp, whose stock plummeted the day Facebook made its big announcement.

Graph Search takes the traditional idea of Google’s search and turns it on its head. It’s search results will inevitably be more about the ‘Who’ not just the ‘What.’ In true Zuckerberg-type fashion, the new search is in theory allowing you to gain deeper value from your Facebook social network.

Where you would Google the somewhat impersonal, “Indian restaurants in Grand Rapids,” now with Graph Search you can go one step further with “Indian restaurants in Grand Rapids that my friends Like.” Which one do you think is more powerful, the search controlled by site authority, Google advertising and various SEO factors, or the one governed by a friend’s endorsement? The idea of ‘Like’ as endorsement has always been there, but now it’s more potent and tangible, because the act of social discovery for your social group’s endorsements are as simple and fast as typing in a search query.

New Graph Search’s Implications for Personal Privacy

Be aware of your search record – Keep in mind that your search history, although not publicly displayed, is visible under your Activity Log section. If someone gains access to your account, they can easily review all of your searches, unless you take the effort to manually clear them on a regular basis.

No option for opting out – Recent privacy changes took away the ability to remove your name from searches; presumably to make Graph Search more overall effective in its depth of valuable social information. Now there’s no saying ‘No’ to Zuckerberg with using Graph Search. In this case, the best offensive is a good defense, so as always, be conscious of your ‘Likes’ and how they may appear to others. If you wouldn’t want your boss or significant other to know that you are a fan of a particular page, don’t associate yourself with it.

How will Graph Search Affect Businesses?

On Facebook it is easier now than ever to pinpoint what local businesses, major brands, non-profits, etc. that your social group likes and ‘Likes’ which has changed the core idea at the core of ‘word-of-mouth’ recommendations. Graph Search makes these ‘Likes’ even more powerful, because now consumers can search exactly for what restaurants, boutiques, toothpaste brands, etc. that their friends interact with on Facebook, making judgments and/or purchasing decisions from what a social media site suggests, rather than from what Google, or pay-per-click advertisements tell them.

What follows is that Graph Search can give an advantage to companies, particularly local businesses, who lack the proper site authority or search engine savvy to make it to the first page of search results. It changes the playing field, since the Facebook results will often depend on what businesses the searcher’s Facebook friend group has interacted with on the site, rather than SEO factors.

A large portion of Google searches include local geo-modifiers, “Best places to eat Chinese food in Grand Rapids” – so it only stands to reason that people will use Facebook search in a similar manner: “Chinese food restaurants my friends from Grand Rapids Like.” What better way to find a restaurant than to mine your friend’s recommendations from their endorsement of ‘Liking’ a particular local restaurant’s Facebook page?

If your business isn’t on Facebook, you need to definitely re-think your marketing strategy. You wouldn’t ignore Google, would you? (If you are ignoring SEO, you may have bigger problems.)  If a particular restaurant is a superb eatery, but doesn’t have a presence on Facebook, or worse yet, has not been promoting its presence, essentially nullifying its efforts of existing on the site, then chances are it won’t show up in the search, because none of the searcher’s friends will have ‘liked’ it on the site. If you don’t promote your Facebook, you will essentially be limiting the amount of reach your business has through your followers’ network.

It’ll be interesting to see as the new search fully rolls out to the public, (it’s currently in beta) just how the new search will be utilized. Will it increase page Likes and other measures of engagement due to smoother social discovery? Will people use it in a more narrow, less business-friendly way – a new tool to aide in people’s digital voyeurism? I’m sure there will be a mix of both uses, but businesses should be conscious that the new search capability can mean a new level of fan growth, brand awareness, and ultimately, get people in the door, or through your online shopping cart process.

Graph Search’s reception and uses may vary, but one thing is certain: With Facebook getting more into the search game, you ignore it at your business’s own peril. Being a social media wallflower, you risk missing out on exposure that can translate into a greater following and ultimately new clients impacting your business’s bottom-line.

How do you think Graph Search will affect users and businesses?

How to Schedule Posts in Facebook without HootSuite

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Do you still use HootSuite or other third-party applications to manage Facebook? It used to be a strategic and efficient way to go, but if you’re still using these tools to schedule posts— you’ll want to re-evaluate your process.

There are several reasons why scheduling posts in advance using HootSuite is doing a disservice to your social media efforts. 1. First, as third-party management tools became popular, users got better at noticing and distinguishing between posts that were made in Facebook and those that weren’t. People simply weren’t engaging as much with Fan Pages that weren’t naturally taking the time to post in Facebook. 2. Facebook of course understood this, and developed their EdgeRank algorithm to reflect it. Fan Pages with stronger EdgeRanks are more likely to have their posts appear in fans’ News Feeds, and using third-party scheduling tools hurts your EdgeRank. 3. The best reason why you shouldn’t be using HootSuite anymore? You can now schedule posts directly in Facebook!

How to Schedule Posts Directly in Facebook

It’s really pretty simply once you know it’s there (and until a week or 2 ago, it wasn’t!—What took you so long, Facebook?). When making a post, click on the clock on the bottom left of the status update.

How to schedule directly in facebook

You can directly schedule posts in Facebook up to 6 months in the future and in 10 minute time intervals. You can also “schedule” posts in the past. If you choose a past date, it will appear on the appropriate date on your Fan Page’s Timeline.

Schedule posts in facebook

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Social Media & Online Advertising Help You Reach Your Audience

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Lately I’ve been hearing a lot of my friends complaining that they are “creeped out” when they see Facebook ads tailored to their demographics or interests, or when they see ads from websites they have recently visited on other websites. This is technology at work to benefit both the user and the marketer.

Facebook’s privacy policy has long been a controversial issue. In my opinion, if you put something on the internet (especially something about yourself) you need to have the mindset that it could be possible for anyone and everyone to read it. By entering your interests or personal information in your profile – even something as simple as your gender or marital status – you are making it possible for those advertising on Facebook to group you into a “category”, which is then used for marketing purposes.

Now, I don’t know what makes advertisements catered to my interests so creepy. Personally, I think it’s great. Do I want to see ads about fantasy football? Not really. Guys, do you want to know about a great deal on stilettos? Doubt it. The same principle applies to marketers. Why spend your advertising budget on an uninterested audience? Seeking out your target audience is certainly not revolutionary, but once it is applied to Facebook, it seems to make people unsettled. These strategies are done to help you get content you want and eliminate clutter.

How does Facebook target users?

The thing that I think people misconstrue about Facebook’s ad targeting is HOW they are actually getting targeted. It’s easy to think that “big brother” is scouring your every move trying to figure out what type of person you are, but in reality, the only information used is what you voluntarily supply. Let’s say I opened up a dog grooming salon in Detroit, Michigan. I would be able to specify that I want to serve ads to those who report they are living in Eastern Michigan and have dogs listed as one of their interests. Better yet, I could even be as specific as targeting dog owners with the breed of dogs that tend to give me the most business AND set a geographic distance from the zip code of my location(s). Talk about specific, relevant, and cost effective advertising!

Retargeting follows you around the web

Another effective way to advertise to a more appropriate audience is through retargeting. It’s not necessarily a coincidence to see an ad from a website that you might have visited a couple of days ago. Some websites set cookies through your browser when you visit a certain page(s) on their website and can then serve ads to you on other websites while you are surfing the internet after setting this cookie. This is also possible to do through Google Adwords via the Audiences functionality. After putting a tracking cookie on specific pages of a website, display ads will then be shown to individuals who have visited those pages as they browse websites on the Google Display Network.

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Social Media Strategy – trigger interaction & response

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You do not have to be consumer oriented company to be able to use social media to advance your Brand, thoughts, products, and engagement with your audience. There are plenty of people professionally that look for helpful information for their jobs and will share valuable information with their peers when they find it. It some cases, it is even “cool” to be the first to find a great deal or share relevant information for others.

In the B2B world, you can also help aggregate content for your customers, clients, and prospects, by being a filter for them. You can share relevant information with them that has already “passed” your approval or relevance rating. This becomes almost like a value added service for them. They turn to you, a trusted resource first, before they go hunting on the Internet. You want them to say – “if they haven’t said anything about it yet, then I probably don’t need to pay attention to it yet.” And any savvy Internet person can tell you that just because it comes up “first” on Google, doesn’t make it accurate or right.

If you can get your people to interact with you, you can get valuable information about their habits, wants, desires, and interests. If you can get them to follow you or be involved, you can help your message get in front of thousands with a single click or post because it will not only reach your direct followers, but also post to their network of people because they are following you.

You can choose to have different message via each social medium (Facebook, Twitter, LinkedIn, YouTube, Flickr, etc), or choose to broadcast your message, which will allow your audience to follow you via the medium they like to use the most and you still get your message out to the masses without requiring them to visitor you website. That is power and potentially all from a single article or click.

If you don’t know where to start or what you should be doing we have several tools on our website to help and we have created an great tool for measuring social media success and value of social media efforts to your organization. This will help you determine which social media efforts should be continued by your organization and give you some ways to help measure return-on-investment.

Social Media allows you to listen like never before & respond appropriately

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Social Media has made it easier than ever for consumers and business people to get their opinions heard and get them into circulation faster than ever before. It also creates challenges – like should you listen? or what should you respond or how do you get quality responses and exposure?

You have all heard the phrase that the “squeakiest wheel gets the grease”. These are the people who will be everywhere just posting about their experience – especially if it was not a good one. Does that make them less credible? If they are an active poster and only have “complaining” on their mind, they are already less credible and you cannot be worried about everything they say. You should also look to see if they have people agreeing, “liking”, or responding to their posts. If they do, then you have to take action.

If something positive happens, respond and ask for more by more people. If something negative happens, address it and find a way to take care of it – then ask them to post (or update the previous post) after you fix the problem about how you took care of it. Actually have your customer service people ask if you can share their experience with they solve or problem or get a rave from an interaction – it will go a long way to helping you have an unlimited supply of content to use for your blog, Facebook, or social media channels.

Build your brand around building your community of followers and dialogs – the ones utilizing social media are most likely to share experiences and they will be most likely to share – giving you further reach through their network and you definitely want them on your side.

Seven Steps for Social Media Strategy Integration for your Company

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I love this article from last summer about the 52 questions to ask when hiring a social media company. This article is spot on if you are serious about Social Media. It goes way in depth in some cases, especially for Small-to-Medium enterprises, but it does a good job in helping you determine what you should be asking a potential partner.

After talking to, working with and pitching dozens of companies and organizations on the principles of social media and why it works for more than just Business-to-Consumer Brands, I have realized that it is a much bigger commitment than just “another marketing or advertising campaign” of sorts.

Here is what you need to do to make sure your social media efforts get the Return-On-Investment (ROI) they could and also why playing around doesn’t really drive effective social media. All of these things really depend on who has what responsibilities within your organization and how it is structured but most are applicable in the larger, national and even global size companies. Even smaller organizations can take away some value as well.

First - Your various business units or divisions and partners should be all be looped in and asked if they participate in social media and how. They should all be informed somehow of what you are doing and why even potentially consulted on how they could improve their social media initiatives so you can have some Brand continuity across all of your channels.

Second - You need to look at your audience structure. Don’t be thinking that a “catch all” corporate Facebook page or blog is enough. People are smarter than that. Speak specifically to them, with content that is what they want – be specific in touching all your audience with content and experiences they can relate to. Don’t make it a “news” page. If you are updating them with content they don’t care about half of the time, they will start to ignore it ALL of the time and that is bad. If you have the resources and a large enough market share, you could consider “several” Blogs(or add filters when they follow so they can select what information they want) and multiple Facebook pages for segments that are big enough to warrant them and truly create a dialog/interaction with a specific customer base.

Third - You have to have some buy-in at the C-level. They should be involved in whats going on and even use them to help aggregate industry news, company news, white papers, blog postings, etc. It is important to help them buy into goals that established and measurement of success – in effect the ROI you want. This might also help you navigate any potential objections from “legal”. Speaking of legal, if you do use a third party source, make sure they can work with someone like Bevelwise to ensure no proverbial “lines” get crossed and they feel like you could get into any “trouble” resulting in ligitgation.

Fourth - offer out incentives of some sort to employees to touch customers (sales, customer service, customer care/support, etc) to help feed you good stories, testimonials, content, and things that make good social media posts. Anyone who touches a client could help generate content and drive the initiatives further – A customer service person that asks “are you following us on Facebook yet – we have specials we run for those fans on occasion” can go a long way to helping build your presence. These people can also get you content for posting MUCH faster and more often than most.

Fifth - all of your web resources, teams, should know what is going on and why. They don’t have to “agree” with it always, but aligning what is happening with the website (SEO/Content) resources, all of your marketing/advertising campaigns (email, online, offline, direct mail, etc) and initiatives and your PR team will help feed you more content and help the “big picture” work together. After all, if you are putting effort in, you want to maximize each effort.

Sixth - If you are big enough, try to find a champion from each internal department, especially those that touch customers, so they can farm for content, feedback and other things you can share through your social media channels. They can work with your social media agency or potentially be trained on making posts – You want to make sure you are feeding the content to touch all of your vertical markets, products, services, audiences etc-especially if you have the resources or need for content specific social media. Internal folks live and breathe your strategy 24/7 – they can be VERY beneficial to an outside resource because of that.

Finally - if you are choosing a partner to help, choose a partner that has understanding across all marketing mediums, but with a specialty in the online channels like Search Engine Optimization (SEO), website usability, online marketing – (banners/PPC, e-mail marketing, and especially analytics. That should mean they know how to set up goals and measure results across the many different channels and mediums that are being used for your overall advertising strategy.

We welcome your social media strategy questions.

Local Search and the Multi-Platform Approach

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I was just reading this article from Search Engine Land about the topic above. While their “case study” method left a bit to be desired (why would you ever go from your own Facebook page to the yellow pages and put them in front of ALL of the competition make absolutely NO SENSE!), you do need to have multi-platform strategy to effectively keep your presense in a local marketplace.

You do need the local search methods, the directories, and your web content all to help you maintain your presence and potentially “own” the local listing, I just don’t see yellow pages being the answer. Social media would be more effective than that. I cannot tell you the last time I personally looked in a phone book. I also don’t go to online yellow pages unless there is something specific that I am not finding through Google/Bing/Yahoo. You can tell the writer definitely came from the Yellow Pages world.

As these mediums, try to revamp to become more relevant in an Internet driven world, there could be some value here, as web strategy is the “sum of all parts”. Local Search is something that needs a trained professional to help you with in order to maximize effectiveness and ensure you are getting your ROI. If you are interested, find someone (like Bevelwise) who understands it, can explain it, and has no reason to be bias to any one media – only to produce the results you desire.

Twitter to be Indexed on Google and Bing

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Both Google and Bing (with Yahoo SERP going to be powered by Bing they will really be one in the same) plan to begin indexing Twitter tweets in 2010. That will allow them to show the the tweets within the Search Engine Results Pages (SERP). This will more than likely be the first test for real time, non-paid, content to be indexed and shown on SERPs. That means you should position your Brand for more in depth, relevant, and timely tweeting because you will be able to move the bar on the search engines more quickly.

This will also help move Twitter from the social space into the main stream for business purposes because this will make it relevant on so many levels. Effecting real time search results? That is power. I would see Blogs getting the real time priority next(especially those using Blogger if you are Google) as they already help immensely with index-able content on a site. One would have to think that Facebook posts would be on the short list as well to go real-time

Have you locked up your Brand Identity for Social Media?

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There are several sites out there that people use for sharing information and more social media aspects that you should consider registering your name. Even if you don’t plan to use Facebook or Twitter, we would advise you at least lock up your name so someone else cannot steal it – which is known as “squatting”. Besides, just because you don’t plan to use either of them does not mean there isn’t the next hottest one around the corner that you should lock up.

This happened with domain names in the mid 90′s as websites were coming into popularity. Several Fortune 500 companies ended up in court trying to get their trademarked names back. There has not been any precedence set for Social Media and if and how companies can get control of their Brand once it has been registered by someone else who is not them. As reference, here is an article from Adage that shows you some of the big Brands that don’t own their Twitter identity.

You can see if anyone has squatted you out and potentially avoid that by visiting UserNameCheck.com. There are 68 different sites that someone could “squat” you on. Some of them you have never heard of, several are familiar and you can find all the different sites people could squat your identity on. You never know what might be the next big fad or emerge so it is best to lock them up and as new “fads” come out, register those as well, even if you don’t ever use them – you can at least know you are protecting your Brand when it comes to Internet & Web Marketing and Social Media.