Tag Archives: google analytics

Top 3 Most Overlooked Google Analytics Reports

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People like to hate on Google. Whether it is because of privacy concerns, shady practices or the power they yield in their massive checkbooks it’s just…easy. While I certainly don’t agree with everything the “Don’t be evil” company, I have to say I’ll always be a big fan as long as they give me piles upon piles of data for free.

Google Analytics is an incredibly powerful and versatile tool that works just as well on a small mom and pop site as it does on a massive ecommerce site. It is often disregarded because of the assumption that free = junk, which is a massive mistake.

Those who do utilize this incredible resource, however, oftentimes only make use of 5-10% of its capabilities (Source: My head). A lot of top-level users simply look at total traffic, maybe some traffic sources and if they even have it configured, Goal reports.

While there are countless ways you can segment, filter and customize your reports, there are three main areas where all-too-many users glaze over. 

Top Conversion Paths

Find It: Conversions > Multi-Channel Funnels > Top Conversion Paths

Google Analytics Top Conversion Paths

A common mistake is simply looking at Goal reports, then only looking at the sources to see where these converting users are coming from.

One thing you need to keep in mind is that a single user doesn’t always visit your site through a single source. Sometimes, a user might first be exposed to your site after clicking on a PPC ad, then searching you in Google, then a 3rd direct visit now that they know your URL by heart. If they convert, which source gets the credit? Paid Search? Organic search? Direct traffic?

Google Analytics uses what is called a last click attribution model, which means that they give credit to whichever source was the last to bring the user to the site before they converted. By viewing your Top Conversion Paths, you can see how all of your traffic sources work together to drive a conversion, because like any sales cycle, it often takes more than one impression with a customer to “convert” them.

Social Reports

Find It: Traffic Sources > Social

Google Analytics Social Reports

A common complaint among social media pessimists is that you can’t track the value of your social media efforts and you’re essentially “flying blind.” That is an outdated and unfortunate point of view because Google Analytics has come a long way in reporting the value of social media.

Your Social reporting includes an Overview and reports for Network Referrals, Data Hub Activity, Landing Pages, Trackbacks, Conversions, Plugins and a Visitors Flow.

With these wide-ranging reports, you can can an excellent view of which social media outlets are sending traffic, which ones send qualified traffic and where they convert.

Real-Time

The Real-Time reporting is the first item beneath your Standard Reports. Until recently, Real-Time was in beta and includes a couple reports that are in beta still. At first glance, it looks like nothing more than an area you can oversee your users as they traverse your site, however this section can be incredibly valuable for content marketing.

When you have a piece of high quality content you’re about to release—if all goes according to plan—you’ll be getting traffic from all sorts of referring sites and social media outlets. With Real-Time analytics pulled up as your command center, you can monitor in real-time where significant traffic is coming from and where conversations about your content could be popping up where you can go and respond and contribute. By doing so, you can get more conversations going and build more buzz around your content.

If you haven’t taken the time to fully explore Google Analytics, you’re missing out (there is no “could be” about it). There is valuable data at your fingertips which will help you refine strategies and increase traffic, conversions and impressions.

So what are you waiting for? Go dig in!

How to Future Proof Your Website or Blog Today

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Ever since Google+ launched, I’ve sensed some dark undertones and ulterior motives at play. Not to say Google is going against their “Don’t be evil” motto, but there were definitely bigger things in the works.

So far, we’ve seen Google Places get migrated under the Google+ Local roof, essentially forcing brick and mortar businesses to sign up for G+ if they wanted to be found in local results. More and more is being tied to Google+ in an effort to not only promote the social network, but provide better experiences based on real companies and real people.

Did you catch the operative word there?

It has become abundantly clear that Google wants to know you are who you say you are; or wants to know who you are, even when you would prefer not to say. Today, I came across an article on Search Engine Watch reporting that former Google CEO Eric Schmidt is claiming that content tied to verified profiles will receive higher rankings. According to an excerpt from his upcoming book, “The New Digital Age,” Schmidt states:

“The true cost of remaining anonymous, then, might be irrelevance.”

Clearly, this will raise all sorts of questions about online privacy and the “fairness” of this stance but the message is clear for companies and brands: In order to future proof your website or blog, you need to prove you are who you say you are.

Google Authorship

We’ll start with authorship verification since it has been around for over a year now. At its core, Google Authorship highlights authors and verifies the writers of articles by tying those articles to the author’s Google+ profile. This is also how those author headshots you’ve been seeing in search results are generated.

You can see in the search result snippet above how my Google+ profile picture is featured, along with my name which links to my profile page, how many circles I’m in (I know, it needs work), and a “More by” link which links to a full Google search results page for articles written by yours truly. Continue reading →

Website Landing Page Optimization Based on Traffic Source

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Just reading through a Marketing Sherpa report on Landing Page Optimization and I thought I would share a few thoughts. They typically look at it from three types of landing pages; E-Commerce, Incentivized Leads, and Direct Lead Generation. These are, after all, the reasons you are out there with internet marketing campaigns – to drive leads and sales.

With the tools available (Google Analytics is perfect and FREE), you should spend some time figuring out who converts the best on your site from what medium of advertising. You also need to look at assigning a lead “quality score” in order to balance quantity and quality. Paid media, customers, e-mail blasts, social media referrals, and general organic traffic all do different things when they get to your website and you should be looking at the data to tell you what you need to do based on the source.

Which takes me to some work we did a few months ago for a big automaker here in Michigan. They created a comparison site for their brand site and wanted to know how it was working.  We helped them understand all the ways they could measure their traffic patterns and usage so they could make changes to improve performance based on EACH way someone got to that site – paid, social, Brand site, mobile, etc. for the next model year. This is extremely important to look at in order to make sure you are maximizing your opportunity with each and every visitor to your site based on how they get to you and what they do once there.

Continue reading →

Analyzing your audience’s web habits to improve website performance

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How much actionable information do you have about your web visitors? Can you predict their wants, goals, needs and behavior? Are you using analytic data to improve website performance? Do you utilize any re-targeting, ad networks, Search Engine Marketing (PPC and Display) and social media to be collecting data across multiple external sites and clickstreams? If so, the potential to deliver targeted content and offers based on their previous behavior and referring traffic source is possible.

You can construct detailed matrix that serve up content based on the family of sites they have visited and the predicted traits and interests that visitors to those sites demonstrate. However, if the first known point of contact with your visitors is their arrival at your site, then predicting their targeted area of interest is a much more tricky proposition, unless you study your own analytics and data (Sitecore, Webtrends, Quantcast, Google Analytics, etc) to come up with them and improve website performance.

Do you perform any A/B testing of two broader offers or content paths on your enterprise level site visitors and see which performs better (ie they look at more pages or end up as a conversion more often).  That is a good place to start, but more organizations have never consider split testing their own website. Doing this would ensure no audience gets excluded or misdirected–and it requires less historical data to drive the offer but allows you to profile how each “path” behaves.

Coming from purchased media like PPC or Facebook, can also shed light into keywords that have “special” needs to be effective, landing pages that get them to take desired actions and demographic profiles of who is visiting based on reporting. Again, this allows you the create a profile on each type of visitor and adjust the “path” accordingly – which will improve website performance .

You tie all of this data together to make the necessary changes to your website and content, navigation paths to drive more usability, click patterns, desired “conversions” that you have established for your website and/or campaigns.  Interpreting data is extremely important to ongoing web success – find a resource to work with that understands this to help set benchmarks and foundational strategy and it will help educate yourself and give you insights to things you could use across all mediums with your marketing and advertising.

Using Your Web Analytics To Make Actual Business Decisions

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I have spoken with a number of people who have websites, and some who even have Analytics. (usually Google Analytics, because it costs $0.00) One of my favorite questions to ask is “what do you most enjoy looking at in your analytics that helps you?” and usually the response to this unfortunately is “how many people are coming to my website.” That’s all and well and good, but lets take a minute to look at the concept of “Segmenting Your Data”.

I doubt that you are looking at an overview dashboard and are actually going to figure out anything you’re ready to make a decision on. So what should we as internet marketers be looking at that will actually help us make decisions.
I often speak with people who are spending a gob of money on various online marketing opportunities, and I want to to see if what they are getting for their hard earned money is actually worth something. Lets take this a step deeper. One example is to look at conversions rates and/or goals (if you’re using Google Analytics) and segment by either the traffic sources and/or the campaigns associated with those traffic sources. If you’re not passing in variables for traffic source, medium, and campaign with your various advertisers(for example, a banner ad) I would recommend starting to do that right now. The variables below apply to Google Analytics, and are very useful when passed into your destination URL’s:
  • utm_source=
  • utm_medium=
  • utm_term=
  • utm_content=
  • utm_campaign=
And this would be an example of using these variables to establish where some traffic actually came from using our website. bevelwise.com/?utm_source=ourblog&utm;_medium=textlink&utm;_campaign=using-your-web-analytics. What this will do for measurement, is assign the following variables when you click as such:
  • source=ourblog
  • medium=textlink
  • campaign=using-your-web-analytics
You could then reference all the clicks that came in through any campaign online/email campaign to goals that you have pre-determined and set up for your website and use them to further drive your marketing objectives and strategies.
Getting back to the concept of segmenting you would always want to be drilling down into your data and breaking out specific variables and sections of that data that mean something to your business. Having someone who is experienced with reading your web analytics is just as important as having a CFO that knows how to read a balance sheet and it can help produce better financial results. I’ve heard someone say before, “oh we know what our website is doing, because we put analytics on our website.” Interpreting those analytics and helping to make actionable decisions for your organization involves much more than knowing the basics of what analytics tells you. Do you know what areas of your website’s content is delivering the best results? Do you know where your advertising $$ are being best spent?
Bevelwise does seo from grand rapids, MI which includes Google Analytics measurement and will put our skills up against anyone out there in the Midwest. Would be happy to help you with your search engine optimization, web strategy, web analytics and all marketing from a measurement perspective. You will get insight to drive all your marketing initiatives if your website done and measured correctly.

5 New Features Google Analytics Offers In The New Beta AdWords Stat Tool

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A couple of us Internet Marketers here at Bevelwise were just talking about this a few weeks ago. I had even provided this as feedback to a Google survey a few months ago that I would like to see, specifically goal tracking day parting on campaigns. I feel like those Windows 7 ads – “I’m an Adwords Certified Professional and day parting of conversions was my idea”. Google has beta released the new stat tool for AdWords data in their Analytics package. This adds a ton of features and ways that we can look at Pay-Per-Click traffic and how it is interacting with websites. If you’ve never checked this section of Google Analytics out before then go under “Traffic Sources -> Adwords” you will see a wide range of new options under that.

I thought I would give a little more insight about about some of the new features I’ve enjoyed checking out this morning and point out my top 5

  • The new Adwords Overview looks at your CTR and Bounce Rate metric side by side and line graphs it for you very nicely by default.
  • You can now see your goals/conversions broken down by day-parting. This is something we’ve not been able to see until now, and lets you see exactly what time of the day is bringing you the best conversion rates.
  • The layout of your Destination URL’s are easier to get to now, and you can see the statistics breakdown for how each destination url on your website is performing. This helps even further when we are looking at conversion rate optimization
  • You can see your “Keyword Positions” performance, which lets you pick a keyword anywhere in your account and see how many times it is clicked when it is served in the first position, second, third, etc.
  • You can see statistics breakdown for each match type you use. This means that you can see the bounce rate if you want for all your broad match types, and compare that to your phrase and exact types to see what is bringing in the most qualified traffic.
As you can see this a big addition to their already great Analytics package. There are so many ways to apply this to further improve Google Adwords advertising, and websites in general when we are looking at conversion rate optimization.

If you don’t already have a company that helps you manage your search engine marketing or website analytics Bevelwise is a SEM firm that is utilizing these strategies and all of the most current techniques to drive our client’s business and have successful web strategy. Staying up to date with these great additions and changes is more than a full time job for us, it’s our passion – which makes us good and what we do.

Budget Adwords wisely by using Google Analytics

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Use Google Analytics to optimize your Adwords Pay-Per-Click spending by monitoring your conversion rate, bounce rate, and ROI.

First, link your Adwords to Analytics. Tip, do it from your login account (same admin on both), not a My-Client-Account MCC. Make sure your “cost data” is applied to the correct adwords account number.

Once your accounts are linked, apply conversion tracking/goals. Do this even if you don’t have e-commerce. A goal could be a sign-up, contact request, newsletter request, purchase, key page view, etc.

Now, login to Analytics and analyze you data! Find your adwords data by going to Traffic Sources –> Adwords.

  • Check the bounce rate. Ideally, a lower percentage is better…especially because you are paying for these keywords. Bounce rate is a visit with only one page view on your site, then they “bounce off” aka leaves your site. If the bounce rate is high, the landing page may be wrong.
  • Check average time on site. Usually longer time is better. You may want to improve the look of landing pages with low time on site because it may mean that the searcher immediately doesn’t like what they see. Or maybe they can’t easily navigate around your site.
  • Find out what time of day you are getting highest amount of conversions. This can help enable “Day parting” if you would like to lower your budget (or increase impressions for times when people are more likely to buy.

Expand on keywords with high conversion rates. Bid aggressively on keywords that are giving you a good return-on-investment (ROI). Ditch the keywords that aren’t converting!

Please contact Bevelwise if you need someone to manage or straighten out all of this data!

To www or not to www

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When you go to a website, say Bevelwise for instance, do you type www.bevelwise.com or bevelwise.com in the address bar? If you care at all about SEO what your users type into their address bar should concern you.

Personally, I type the www because technically bevelwise.com is the main domain, the house that all of the services live under. By typing the www I am telling bevelwise.com that I would like to see the website of bevelwise.com. If I were to be transferring a file I would be using the File Transfer Protocol, and I would expect the bevelwise.com house to be looking for this type of access request at ftp.bevelwise.com.

I understand that www, ftp, cdn, rss, etc, are all just sub-domains on the main domain of bevelwise.com and that what really matters is what protocol / port is being used to make the request.

To take this to a more relatable direction, let’s take a street address: 1313 Mockingbird Ln. We can analyze this address in much the same way as we do a domain. Consider if we think of the domain “bevelwise.com” being the equivalent of the street “Mockingbird Ln.” Now, if we wanted to go to the Munsters house (1313 Mockingbird Ln. is their address on the TV show), we could technically find the house by going to Mockingbird Ln and looking around. I assure you we would eventually find it and get what we came looking for. But, if we add the house number (1313) to that address, we have the complete street address of what we are looking for, much the same as when we put the www in front of a domain when we want to go to a website.

I know there are a lot of people out there in the technology industry that are of the belief that the www is irrelevant and unneeded and is only added as a DNS record to help those people out there who don’t know any better. However true this may be from a purely technical standpoint, we need to think about the users of the internet who, as a majority, are not technically savvy.

So, from my understanding, Google will see www.bevelwise.com and bevelwise.com as two different and separate sites regardless of the fact that one is a sub-domain and one is a primary domain. It will be seen as 2 sites with the same content and will get a negative mark.

Now to help with this issue, we basically have 2 choices in this scenario. Forcibly add the www via 301 redirect when someone goes to bevelwise.com, or forcibly remove the www when someone goes to www.bevelwise.com. I personally lean towards adding the www in any case where the address requested is not already a sub-domain request (i.e. bevelwise.com will be changed to www.bevelwise.com, but ftp.bevelwise.com will not be changed to www.ftp.bevelwise.com because ftp.bevelwise.com is already qualified with the ftp prefix).

Just for fun, take a look at your browsers address bar right now, when coming to this site, did you put the www in there or no, any reason why you did one way or another? Call it a personal and professional curiosity.

Actionable insight into your advertising and website design

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Just discovered this great Google Analytics overview video on their conversion university channel. Google Analytics helps you find out what keywords attract your most desirable prospects, what advertising copy pulled the most responses, and what landing pages and content make the most money for you. Here is the video from Google.